Quality Management - Customer Satisfaction Certification

Organization can move one more step ahead in proving their customer focus by obtaining certification for their organization against ISO 10002:2014 Certification, which provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

Implementation of ISO 10002:2014 addresses the complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 10002:2014 Cerification is suitable for organization of any size and sectors, including small business but this does not apply to disputes referred for resolution outside the organization or for employment-related disputes.

 

ISO 10002 Certification - Benefits
  •  Obtain information on new opportunities
  •  Undertaking complaints to the satisfaction of the complainant and the organization
  •  Identify trends and therewith eliminate causes of complaints
  •  Basis for continual review and analysis of the complaints-handling process
  •  Customer-focused approach to resolving complaints
  •  Encourage personnel to improve their skills in working with customers
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  • Disha
    Indian Railway